Shipping policy
This policy governs the shipping and delivery processes for orders placed through www.cooperativestudio.com.
1. Delivery Time
Orders are processed after payment confirmation.
The delivery time indicated during checkout is an estimated timeframe and may vary depending on logistics conditions. In all cases, delivery will not exceed the maximum legal period of 30 days.
Delays may occur during peak seasons, public holidays, or force majeure events. In such cases, the customer will be informed accordingly.
2. Delivery Address
Delivery is made to the address provided by the customer at checkout.
If the delivery cannot be completed due to incorrect or incomplete address information, the customer will be contacted. Any delays or additional shipping costs arising from incorrect address details are the responsibility of the buyer.
3. Order Confirmation
After completing an order, an automatic confirmation email is sent to the email address provided by the customer. This serves as confirmation that the order has been successfully received.
4. Shipping Fees
- Domestic shipments within Türkiye are free of charge.
- International shipping costs are borne by the buyer.
- Customs duties, import taxes, and any local charges related to international shipments are the responsibility of the buyer.
The seller is responsible for ensuring proper shipment both to the customer and in compliance with payment service providers and financial institutions.
5. Free Shipping Campaigns
Customers may qualify for free shipping based on promotional campaigns or order value thresholds. Details of such campaigns are specified during the relevant promotional period.
6. Failed Delivery
If the customer cannot be reached or the shipment is not accepted, the product will be returned to the seller.
- For domestic shipments within Türkiye, reshipment is free of charge.
- For international shipments, reshipping costs are borne by the buyer.