Refund policy
GENERAL TERMS AND CONDITIONS
ORDERING PROCESS
To place an order electronically through our website, you must accept the preliminary information form and the distance sales contract provided to you. Without approving these documents, you cannot complete your order.
All purchases made through our website are subject to the provisions of the Consumer Protection Law No. 6502, the Distance Sales Regulation, and other applicable laws in force.
Shipping costs (delivery fees) are borne by the buyer.
Each purchased product will be delivered to the person or entity specified by the buyer at the designated address within a maximum legal period of 30 days. If the product is not delivered within this period, the buyer may cancel the contract.
Not all products available for sale are kept in stock. Although product lists are updated daily, some ordered items may be out of stock. In such cases, the company will inform the buyer.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and, if applicable, with a warranty certificate, user manual, and other related documents.
If the delivery of the purchased product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days from the date of becoming aware of this situation. The product price must be refunded to the buyer within a maximum of 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID FOR
If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller is not obligated to deliver the product.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD
If, after the product is delivered, it is determined that the payment was made using a credit card fraudulently or by unauthorized persons, and the relevant bank or financial institution does not process the payment to the seller, the buyer must return the product within 3 days, with the shipping costs borne by the seller.
DELAYS DUE TO UNFORESEEABLE CIRCUMSTANCES
If the delivery of the product is delayed due to force majeure beyond the seller’s control, the buyer will be informed. The buyer may choose one of the following options:
- Cancel the order,
- Request a replacement with a similar product,
- Postpone the delivery until the obstacle is resolved.
If the buyer cancels the order:
- If the payment was made in cash, the refund will be issued within 14 days from the cancellation date.
- If the payment was made by credit card, the product amount will be refunded to the bank within 14 days. However, the bank’s process of transferring the amount to the buyer’s account may take 2-3 weeks.
BUYER’S RESPONSIBILITY TO CHECK THE PRODUCT
The buyer must inspect the product before accepting the delivery. If the product’s packaging is torn, crushed, broken, damaged, or defective, the buyer should not accept it from the shipping company. Once the product is received, it is considered to be in good condition and undamaged.
If the buyer intends to exercise the right of withdrawal, the product must not be used.
RIGHT OF WITHDRAWAL
The buyer has the right to withdraw from the purchase without providing any reason and without incurring any penalties within 14 days from the date of delivery to themselves or the person/entity specified at the designated address. The buyer must notify the seller through the contact details below:
COMPANY NAME: AYÇA TABUK GÖKÇORA
Tax Number: 46702239508
ADDRESS: Katip Çelebi Sokak 1/1, Çankaya/Ankara
EMAIL: info@cooperativestudio.com
The costs arising from the use of the right of withdrawal shall be borne by the seller.
The seller is obliged to refund the product price to the buyer within 14 days from the date of receipt of the withdrawal notification.
The buyer must return the product within 10 days from the date of withdrawal, along with its box, packaging, and all accessories, if applicable.
For corporate invoices: If the returned product was purchased under a corporate entity, the return process must be completed with a return invoice issued by the company.
