Refund policy

This policy applies to all purchases made through www.cooperativestudio.com.

All purchases are subject to applicable Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, as well as other relevant legislation.

 

GENERAL TERMS

To place an order on our website, you must accept the Pre-Information Form and the Distance Sales Agreement. Orders cannot be completed without accepting these documents.

Unless otherwise stated, shipping costs are borne by the buyer.

Each purchased product shall be delivered to the address specified by the buyer within the maximum legal period of 30 days. If delivery does not occur within this period, the buyer may terminate the contract.

Although product listings are regularly updated, certain products may occasionally be out of stock. In such cases, the buyer will be informed.

Products must be delivered complete, in accordance with the order specifications, and with any applicable warranty documents or manuals.

If delivery becomes impossible, the seller will notify the buyer in writing within 3 days and refund the product price within 14 days.

 

FAILURE OF PAYMENT

If the buyer fails to complete payment or the transaction is canceled by the bank, the seller’s obligation to deliver the product ends.

 

UNAUTHORIZED CREDIT CARD USE

If, after delivery, it is determined that the credit card used for payment was used without authorization and the relevant bank refuses payment, the buyer must return the product within 3 days. In this case, return shipping costs will be borne by the seller.

 

FORCE MAJEURE

If delivery is delayed due to force majeure events beyond the seller’s control, the buyer will be informed.

The buyer may choose to:

  • Cancel the order
  • Request a replacement with a similar product
  • Request delivery once the obstacle has been removed

If the order is canceled:

  • Payments made in cash will be refunded within 14 days.
  • Payments made by credit card will be refunded to the bank within 14 days. The bank’s processing time may take 2–3 weeks.

 

CUSTOMER’S OBLIGATION TO INSPECT GOODS

The buyer must inspect the product before accepting delivery. Damaged, torn, broken, or defective packages should not be accepted from the courier.

If the product is accepted, it is deemed delivered in good condition.

Products returned under the right of withdrawal must not be used.

 

RIGHT OF WITHDRAWAL (14 DAYS)

The buyer has the right to withdraw from the purchase within 14 days from the date of delivery, without giving any reason and without penalty.

Withdrawal requests must be submitted in writing to:

Ayça Tabuk Gökçora
Tax Number: 46702239508
Address: Katip Çelebi Sokak No: 1/1, Çankaya, Ankara, Türkiye
Email: info@cooperativestudio.com

For domestic returns within Türkiye, return shipping costs arising from the right of withdrawal are borne by the seller.

The seller will refund the product price within 14 days from receiving the withdrawal notice.

The buyer must return the product within 10 days from exercising the right of withdrawal, together with its original packaging and all accessories.

For products invoiced to a company, a return invoice must be issued by the company to complete the refund process.