Terms of service
1. SUBJECT OF THE CONTRACT This distance sales contract regulates the rights and obligations of the parties based on the orders placed by the BUYER electronically through the SELLER's website (https://www.cooperativestudio.com).The BUYER agrees to be informed of the following issues by examining the information at (https://www.cooperativestudio.com) before the establishment of this Agreement, placing an order and undertaking the payment obligation:
2. PARTIES TO THE CONTRACTThe parties to the contract will be called the BUYER and the SELLER, and the information about the parties is as follows: Information about the SELLER COOPERATIVE STUDIO: (hereinafter referred to only as SELLER)
Title:
Address:
Telephone:
Email:
Email to send withdrawal notification:
Address of the returned products:Information about the BUYER ..... (hereinafter referred to only as the BUYER)
Name and Surname
Address :
Telephone:
Email:
3. PRODUCTS
3.1. The BUYER accepts and declares that he/she has read and learnt the main characteristics of the product he/she has purchased, the sales price including all kinds of taxes, the payment method and the delivery method related to the product, by giving the necessary approval in writing. The BUYER accepts and declares that he/she has received all the information required to be provided by the SELLER in accordance with the Distance Sales Contract before making an agreement with this Agreement.
3.2. The SELLER guarantees that the characteristics and quality of the product purchased by the BUYER is the same product as the product on the SELLER's website https://www.cooperativestudio.com/ and the invoice to be delivered to the BUYER in case of purchase. After the product is sold, the order summary and the provisions of the sales contract are sent to the BUYER's e-mail address. If there are any additional costs for transport and delivery, the details are also e-mailed to the buyer.
3.3. In case of any system-related error on the SELLER's website (https://www.cooperativestudio.com) regarding the price of the product, the BUYER will be notified immediately. After the error-free price notification, either the process will continue at the current price for the order received or the cancellation process will be initiated in line with the BUYER's request.
1. PAYMENTS
4.1 Payments to be made by credit card may be made in one or more instalments in accordance with the BUYER's request and in accordance with the contract between the BUYER and the bank with which the BUYER has an agreement. The instalments and possible interest that may arise later are at the discretion of the relevant bank. The BUYER agrees and declares that he/she will confirm the information about the interest rates based on the fact that the sale can only be made with credit cards issued by banks; interest payments and delay interest are applied in accordance with the credit card agreement between the Bank and the BUYER. The BUYER has the right and obligation to follow the number of instalments and payments on the statement of account sent by the bank.
4.2. In order to make the payment of the product to be purchased, the BUYER must fill in the sections regarding the credit card information on the payment screen completely and accurately. In case the payment is not made or cancelled by the bank, the SELLER has the right to terminate the contract unilaterally and is not obliged to deliver the product after this point.
5. DELIVERY OF THE PRODUCT
5.1. The delivery time of the purchased product to the BUYER is maximum 30 (thirty) days and cannot exceed 30 (thirty) days. If for any reason the product cannot be delivered in due time, the SELLER is obliged to notify the BUYER of the delay.
5.2. The products subject to the Distance Sales Contract shall be delivered to the BUYER personally or to the person authorised by the BUYER to receive the product, taking into account the physical distance between the BUYER and the SELLER addresses and not exceeding 30 days.
5.3 The BUYER shall be personally liable for any damage and expenses arising from the non-receipt of the product at the delivery address by the person appointed / authorised by the BUYER, and the SELLER cannot be held responsible in any way. If the delivery is made to the address specified by the BUYER in the purchase form, the delivery is deemed to have been made properly and the SELLER is deemed to have fulfilled its obligation to deliver the product undamaged and with care.
5.4. The BUYER is obliged to check the product at the time of receipt and to contact the SELLER immediately via the contact e-mail address and telephone number specified on the SELLER's website in case of any damage, error or deficiency in the product.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. The BUYER declares electronically that he / she has read and understood the basic features of the product purchased, the sales price, payment method and delivery information and duration from the SELLER website, accepts and approves this information.
6.2. The purchased product is delivered by the SELLER to the BUYER or the person at the address specified by the BUYER, taking into account the distance between the BUYER and the SELLER, but in any case not exceeding 30 (thirty) days.
6.3. The cargo fee is covered by the SELLER.
6.4. The SELLER is responsible for and guarantees that the product it sends is the same product as the product on the BUYER's order form, that the product is delivered to the cargo undamaged and complete, that the warranty certificate and instructions for use, if any, are included in the product package and delivered to the BUYER together with the product invoice.
6.5. The BUYER agrees that he/she will check the PRODUCT at the time of receipt, and if he/she detects any error, damage or problem in the product from the SELLER or the carrier company, he/she will not take delivery of the product and will have the carrier company officer keep a damage report on the subject. For products for which a damage report is not kept, the product is considered to be delivered undamaged in feedback and return requests due to damage 6.6. If it becomes impossible to deliver the product or products subject to the contract, the SELLER notifies the BUYER of this situation within the performance period specified in the Contract and returns the product fee to the BUYER. The method of refund varies according to the number of instalments paid during the purchase. If the payment is made in a single instalment, the amount to be refunded will be refunded at once, and if the payment is made in more than one instalment, the refund will be made in the number of instalments and in the instalment term. The first refund date cannot exceed 10 days from the date the product is returned to the SELLER.
6.7. For the delivery of the products, the preliminary information form must be approved electronically. The SELLER is relieved of the responsibility to fulfil its obligations in case the Product price is not paid or cancelled by the bank.
6.8. If the relevant bank or financial institution refrains from paying the product price to the SELLER due to unfair or illegal use of credit cards, the BUYER is obliged to return the product delivered to him to the SELLER within 3 (three) days at the latest from the date of delivery. The SELLER shall bear the transport fee arising from the return.
6.9. The SELLER is obliged to inform the BUYER as soon as possible if the SELLER is unable to deliver the product due to force majeure, including extreme adverse weather conditions that are impossible to predict in advance.
6.10. In cases where it becomes impossible for the SELLER to deliver the ordered products, the SELLER is obliged to notify the BUYER in writing via e-mail or sms within 3 (three) days following the date of notification. The SELLER is obliged to refund all payments made by the BUYER, including any delivery costs, if any, within 14 (fourteen) days at the latest after the date of notification. If the product is out of stock, it shall not be deemed impossible to provide this product.
7. 1. OBLIGATIONS OF THE PARTIES IN CASE OF USE OF THE RIGHT OF WITHDRAWAL
7.1 The BUYER may return every product purchased through https://www.cooperativestudio.com, provided that it is not produced for special occasions such as New Year, Valentine's Day, Mother's / Father's Day, etc., within 14 days from the date of delivery to him without having to show any reason for return, within the scope of the right of withdrawal, and may submit the return request to the SELLER. In order to exercise the right of withdrawal, the product must not be used and damaged in any way.
7.2 In order for the product to be returned, the BUYER must submit his request for product return to the SELLER in writing and via e-mail within 14 days at the latest after receiving the product.
7.3 If the SELLER has not made a statement that the product will be returned in person, the BUYER is obliged to send the product to the SELLER's address within 10 days at the latest after the BUYER declares to the SELLER that he/she has exercised his/her right of withdrawal, in the original package, including the product warranty and instruction documents and product accessories, and with the dispatch invoice. The transport fee arising from the use of the right of withdrawal shall be borne by the SELLER.
7.4 In case of exercising the right of withdrawal, the product price shall be returned to the BUYER within 14 days, provided that the payment method of the product price is adhered to. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation.
7.5 If the returned product is a product for which the right of withdrawal cannot be used, the product is sent back to the BUYER's address without any additional payment and no refund is made.
8. RETURN AND EXCHANGE CONDITIONS
8.1 The product shall be returned to the return address specified by COOPERATIVE STUDIO, provided that it has not been used in any way and both the product itself and the original package are not damaged. Packages without a name and any note/information about the return will not be returned.
8.2 If the product to be returned has been invoiced to a company, you will be asked to prepare a return invoice and send it with the return package. If there is no return invoice for company returns, these returns will not be accepted.
8.3 If the product to be returned is not in its original package, the original package is damaged and / or there is no invoice of the carrier company on the package, the product will not be returned by the SELLER. If the product sent to the SELLER is damaged or incomplete, the product shall be returned to the BUYER provided that the shipping cost is undertaken by the BUYER.
8.4 If the product has any accessories included in the product at the first delivery of the product to the BUYER, these accessories must be packed in their original packaging and returned with the product without any damage.
8.5 If the product is not suitable for return because it has lost its intended use and/or the product to be returned is not in a condition to be resold, these products cannot be returned either.
8.6 Once you have received your product from https://www.cooperativestudio.com, please ensure that it complies with the above terms, conditions and our returns policies. If the product return is accepted, the price of the returned product will be refunded using the buyer's original payment method. If the returned product does not fulfil the terms of the return policy, the product will be sent back to the same address without any additional payment.
8.7 If the product return is completed and processed, you will be notified by e-mail. The product price will be refunded using the original payment method. If payment is made by bank transfer, the product price will be refunded to the IBAN account you specified in the return form. If payment is made by credit card, the refund will be credited to the credit card. The time this refund will appear on your bank statement may vary depending on the bank. If the refund takes longer than you expect, please make sure to contact your bank.
8.8 You may, without giving any reason, exchange the ordered product at https://www.cooperativestudio.com by sending a return notification and within 14 days from the date of delivery. The product to be exchanged by return must not be used and / or in a condition that prevents it from being resold or damaged.
8.9 To arrange an exchange of the product, please email info@cooperativestudio.com and tell us about the product you wish to exchange.
8.10 Please clearly state your exchange request on the return form and also ensure that you correctly specify the product characteristics you wish to exchange.
8.11 Please clearly indicate your exchange request on the return form and also make sure that you correctly specify the product features you want to exchange.
8.12 After your product exchange request and the product you want to exchange are sent to the SELLER, the product will be checked by the SELLER and the stock status regarding your product exchange request will be reviewed. If the product exchange is approved, the product exchange is carried out without any additional fee if both products are at the same price. If there is a price difference between the returned product and the product to be replaced, this price difference will be covered by the BUYER. If the product is not available in stock, the refund is made by the same payment method described in the return policy.
8.13. In case of overseas product shipment, the transport cost is not refunded.
8.14. COOPERATIVE STUDIO notifies the bank of the refund within 5 working days if the products returned by the customers comply with the return conditions. While the average reflection time to credit cards is 7 business days, this processing time may vary from bank to bank.
8.15.Return address information will be forwarded to the BUYER by the SELLER after the BUYER's notification via e-mail.
9. RESOLUTION OF DISPUTES ANKARA Courts and Execution Offices are authorised to resolve any disputes arising from this contract.
