Terms of service
DISTANCE SALES AGREEMENT
1. SUBJECT
This Distance Sales Agreement is concluded between Ayça Tabuk Gökçora, operating under the brand name Cooperative Studio (hereinafter referred to as the “SELLER”), and the person placing an order through www.cooperativestudio.com (hereinafter referred to as the “BUYER”).
This agreement is governed by Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
By completing the order, the BUYER confirms that they have read and accepted this agreement and the pre-information form.
2. PARTIES
SELLER
Legal Name: Ayça Tabuk Gökçora
Brand Name: Cooperative Studio
Tax Office: Hitit
Tax Number: 46702239508
Address: Katip Çelebi Sokak No: 1/1, Çankaya, Ankara, Türkiye
E-mail: info@cooperativestudio.com
BUYER
The BUYER’s name, address, phone number, and email address are those provided during checkout.
3. PRODUCT INFORMATION
3.1. The essential characteristics of the products, including prices (VAT included), payment methods, and delivery information, are available on the website.
3.2. The SELLER guarantees that the delivered product corresponds to the specifications stated on the website.
3.3. In case of system-related pricing errors, the SELLER reserves the right to cancel the order or update it with the BUYER’s approval.
4. PAYMENT
4.1. Payments may be made via credit card or other payment methods specified on the website.
4.2. Orders are processed only after payment confirmation from the bank.
4.3. If a credit card is found to have been used without authorization and the payment is not transferred to the SELLER, the BUYER must return the product within 3 days.
5. DELIVERY
5.1. Products will be delivered within a maximum of 30 days following payment confirmation.
5.2. Domestic (Türkiye) shipping is free of charge.
5.3. International shipping costs are borne by the BUYER. Customs duties, import taxes, and local charges are the responsibility of the BUYER.
5.4. Delivery is made to the address provided by the BUYER.
5.5. The BUYER must inspect the package upon delivery. Damaged packages must not be accepted and must be reported to the courier with an official damage report.
6. RIGHTS AND OBLIGATIONS
6.1. The SELLER is responsible for delivering the product in full and without defects.
6.2. If the product becomes unavailable, the SELLER will inform the BUYER and refund the full amount within 14 days.
6.3. Delivery time may be extended in cases of force majeure (natural disasters, strikes, war, pandemics, customs delays, etc.).
7. RIGHT OF WITHDRAWAL
7.1. The BUYER has the right to withdraw from the contract within 14 days from the date of delivery without giving any reason.
7.2. Withdrawal requests must be submitted in writing to info@cooperativestudio.com.
7.3. The returned product must be unused, undamaged, and in its original packaging.
7.4. Domestic return shipping costs are covered by the SELLER.
International return shipping and customs costs are borne by the BUYER.
7.5. The refund will be processed within 14 days after the returned product is received by the SELLER.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
- Products made to the BUYER’s specifications
- Products that cannot be resold due to hygiene reasons
- Products that have been used
9. DISPUTE RESOLUTION
In the event of disputes arising from this agreement, Ankara Consumer Arbitration Committees and Ankara Courts shall have jurisdiction, within the monetary limits determined by Turkish law.
10. EFFECTIVENESS
By completing the order, the BUYER accepts all terms of this agreement.